FREQUENTLY ASKED QUESTIONS
Welcome to our help section! This section is the fastest way to get help.
Here, you will find answers on how to use our customer portal.
If you still have questions, feel free to contact our Customer Service.
How do I register for a username?
Click on the My Account icon in the menu. Next, click ‘Register my interest’. Please fill in the account request form and our customer service will activate your account as soon as possible. You can also contact your account manager or Medline’s customer service directly.
Please note that you must be a Medline customer to receive access to My Account.
How do I log in?
Click on the My Account icon in the menu. Next, click ‘Sign in’. You then have to enter your username and password to log in.
How do I activate my account?
You will receive an email from [[email protected]] to the email address that was provided to Medline. Please follow the steps indicated to set a password. You will be redirected to the homepage of the website.
On the website, you will find the My Account icon in the menu on the left. Click ‘Sign In’ and fill in the username and password you created. On your first-time use, you will be asked to give consent in order for Medline’s My Account to access your data. This consent is connected to your email address, which is also your username for My Account.
Please click ‘Approve’ to be able to access My Account. Without this consent, My Account cannot be accessed. After clicking ‘Approve’, you will be redirected to your account page and you will be signed into Medline’s My Account.
Important: It can take up to an hour before My Account finishes the registration. If you can’t log in immediately, please try again after 1 hour.
Why do I get an error message after I activated my account?
It can take up to an hour before My Account finishes the registration. If you can’t log in immediately, please try again after 1 hour.
How do I change my password?
Click on the My Account icon in the menu. Next, click ‘Sign in’, followed by ‘Forgot Password’. You will be redirected to a new screen where you can define a new password. If you experience difficulties, please contact customer service at +44 844 334 5237 or [email protected].
How do I request a new user account?
Please contact your account manager or contact Medline’s customer service at +44 844 334 5237 or email [email protected].
How do I remove a user account?
The removal of a user account for My Account is managed by our customer service department. Please call +44 844 334 5237 or email [email protected].
How do I change the language in which I receive emails connected to my user account?
The language in which you receive emails is connected to the location of your company. If you would like to change it, please contact customer service or your account representative. They can change settings to your preference. Please call +44 844 334 5237 or email [email protected].
How do I change the language of the login screen?
The language settings of your login screen are based on your browser settings. If you want to change the language, you need to change your browser settings (e.g., in Chrome, Internet Explorer, Safari etc.).
I have received an ‘account inactive’ email. What does this mean?
The ‘account inactive’ alert email is sent to notify you that there has been no activity on Medline’s My Account for some time. Eventually, when no action is taken (this means, logging in to My Account), the account will be locked. We send the alerts on day 60, 75, 90, 105, 120 and 135 of no activity. On day 150, we will lock the account.
If you want to keep your account, please log in to Medline’s My Account.
My account was deactivated. How do I reactivate it?
Please contact customer service at +44 844 334 5237 or email [email protected] and someone will reactivate your account.
How do I update my contact information in My Account?
Changes or updates to your account can only be processed by customer service. Please call +44 844 334 5237 or email [email protected].
How do I find my account manager?
When logged in, you will see your account manager’s contact information on your account overview page.
Where do I find the details of my orders?
When logged into your account, you will find your order information under the tab, ‘Orders’. You may also search for orders using the ‘Search Orders’ tool. Once you find your order, click ‘View’ to see details. Click the ‘+’ icon next to ‘Order Lines’ to see more details on your ordered items.
Can I find tracking information for my order?
No. Unfortunately, this information can’t be found in the portal as yet. We are working very hard on harmonising shipment information to be able to provide reliable information to you. For the most current information, please contact customer service at +44 844 334 5237 or email [email protected].
How do I find out when my backordered items will be sent off?
Please contact Medline’s customer service at +44 844 334 5237 or email [email protected].
Are invoices in the portal legally binding documents?
No. The invoices displayed in the portal are summaries of your original invoices. Your original invoice is the legally binding document. The information in the portal is merely a summary that can be used solely as a reference.
How do I download technical product documentation?
You need to be signed in to your account to be able to access/download this type of information. Please sign in via the My Account icon in the menu on the left.
I get an error message on my screen. How do I fix it?
Unfortunately, errors might occur. We advise you to do the following:
- Try to redo what you did at least one more time.
- If you see the same error message, please wait 10 minutes and try again.
- If the problem persists, please contact customer service at +44 844 334 5237 or [email protected].
Whom do I contact in case of problems/questions?
Please contact your account manager or contact Medline’s customer service at +44 844 334 5237 or email [email protected].